Prialto Virtual Assistant

Introduction

Prialto Virtual Assistant is a virtual assistant service provider that has earned a 4.6/5 rating in our evaluation. After thorough testing of their services, assessing their communication quality, talent vetting process, and overall value proposition, we found them to be a excellent option in the virtual assistant space.

Founded in 2009 in Silicon Valley by global financial industry executive Eric Taussig, Prialto stands out as a pioneer in managed administrative services. With a strong emphasis on human-centered connection and empowerment, Prialto not only amplifies the lives and work of its members but also its employees. The company takes pride in hiring, training, and managing assistants as full-time employees, complete with full benefits. These assistants are empowered with the same tools and systems that executives use, ensuring seamless integration and efficiency. Moreover, Prialto’s commitment to performance management and professional development sets it apart in the industry.

Company Overview

The company provides virtual assistant services to businesses across various industries, focusing on delivering reliable remote talent that can integrate seamlessly with existing teams.

Services Offered

Prialto Virtual Assistant provides virtual assistants skilled in a variety of business functions:

• For Individuals — - V — irtual Sales Assistant Services: * Strategic task management with utmost care.
• Real Estate Virtual Assistants — * Concierge Client Experience, contact management, and marketing for listings.
• Professional Insurance Virtual Assistants — * Efficient client communication, lead follow-ups, quote tracking, application handling, and marketing offerings.
• Venture Capital Virtual Executive Assistants — * Assistance in Calendar Management, Contact Management, Streamlined Communication, Document Preparation, Travel Support, and Expense Management.
• For Teams & Organizations — - V — irtual Executive Assistant: * Comprehensive support in Calendar Management, Task Management, Expense Management, CRM Management, Relationship Management, and Travel Management.
• For Enterprise Teams — ## Pricing

Prialto Virtual Assistant offers the following pricing plans:

Service Type	Units	Hours of Support	Members	Features	Price
Individual	1-3 units	55+ hours/month	1 member	Individual process design, Quarterly consultations	$1450/unit/month
Teams	3+ units	165+ hours/month	3+ members	Team process design, Monthly consultations	$1450/unit/month

Pros & Cons at a Glance

What we liked:

• Performance Management: Robust internal management and quality assurance processes.
• Back-up Support: Ensures continuity of urgent tasks with primary and secondary back-up assistants.
• Scalability: Adjust support levels without disruptions.
• Cost: Transparent cost matrix using the Prialto Unit system.
• Information Security: Comprehensive data protection.

Areas for improvement:

• Limited information available about pricing on their website
• May not suit businesses looking for hourly or very short-term engagement

Who Is Prialto Virtual Assistant Best For?

Prialto Virtual Assistant is a good fit for:

• Real estate professionals looking for reliable virtual assistant support
• Financial services companies looking for reliable virtual assistant support
• Marketing agencies looking for reliable virtual assistant support
• Insurance agencies looking for reliable virtual assistant support
• Business owners who want to delegate administrative tasks and focus on growth
• Teams that need flexible, scalable remote staffing solutions

Our Verdict

Prialto Virtual Assistant earns a strong 4.6/5 rating in our evaluation, placing them among the top virtual assistant providers we’ve reviewed.

Looking for our top-rated pick? If you’re comparing options, check out our Stellar Staff review — currently our highest-rated VA provider with a 4.95/5 score and our “Our Choice” badge.

Frequently Asked Questions

How does Prialto work?

Prialto operates on a unique model known as the “Prialto Unit,” which offers clients 55 hours of executive support each month. Recognizing that business needs can fluctuate, this number is designed to be flexible. The Prialto Unit ensures that clients receive consistent, high-quality support tailored to their specific requirements.

Is 55 hours sufficient?

Based on Prialto’s extensive experience spanning over 12 years, the 55-hour benchmark has proven effective for a majority of executives. This amount roughly equates to one-third of a full-time employee’s hours, providing a balanced amount of support. However, if your needs exceed this, you have the option to add additional units.

Do you offer rollover hours?

Prialto has a client-friendly approach when it comes to hours. While they don’t offer traditional rollover hours, they don’t charge overages until a client consistently exceeds their allotted hours by 20-30%. This flexibility ensures that clients only consider adding another unit when there’s a genuine, consistent need for more support.

Is there a long-term contract?

Prialto values flexibility and client satisfaction. While they request an initial three-month commitment to ensure optimal service integration and to reach the “sweet spot” in the working relationship, post this period, clients are on a month-to-month basis. This structure ensures clients have the freedom to evaluate the service’s fit for their needs continuously.

What is a “managed virtual assistant service”?

Opting for a managed virtual assistant service like Prialto means you’re not just hiring an individual but an entire support system. This includes a team of account managers who document your processes, performance managers who train assistants based on your preferences, and backup assistants to ensure continuity. This holistic approach eliminates the need for direct management, HR involvement, payroll handling, or other overheads on the client’s part.